We are deeply sorry to learn that you are experiencing problems with your new flashback. We understand how frustrating it can be when a new product fails to meet your expectations. However, we would like to assure you that we are here to help you in any way we can. Please don't hesitate to contact us through our support ticket system, and we will do everything in our power to resolve the issue as quickly as possible. Our team of experts is dedicated to providing you with the best possible support and assistance, so please don't hesitate to reach out to us. We value your satisfaction and are committed to ensuring that you have a positive experience with our products. Thank you for choosing AtGames, and we look forward to hearing from you soon.